Glassdoor is an internet site the place you possibly can assessment virtually any and all employers, previous and current. It’s a useful device for job searchers across the nation, however do you know Glassdoor additionally permits critiques of Uber and Lyft by drivers? Today, senior RSG contributor John Ince shares a narrative about Glassdoor and provides you a chance to share your scores based mostly on Glassdoor’s reviewing system.
Rating the Uber/Lyft Driving Experience
Recently, I had a passenger who works for Glassdoor – the company/employer-rating firm. We had an enlightening dialog through which he revealed one thing very a lot in character of the continued narrative about Uber.
According to the passenger, Uber acquired a flood of destructive scores from drivers awhile again. Uber was involved concerning the impact of these dings on their company picture and their recruiting efforts of latest drivers.
Remember, Uber has a huge driver churn problem with half of all drivers giving up driving inside 12 months. Uber additionally invests closely in driver recruitment, which is why you in all probability see their advertisements everywhere in the net and any smartphone social media apps you browse. These advertisements typically promise, or “guarantee” bonuses of $250 – $1000.
With all this at stake, Uber contacted Glassdoor and requested to have these damaging drivers’ scores faraway from Glassdoor’s web site. Uber’s argument was that since drivers are contractors and never staff, they shouldn’t be included in an worker score system.
This might sound unusual to drivers who contact Uber in search of to have adverse scores from passengers faraway from their data, as a result of Uber’s normal response is one thing like, “We can’t do that.” Yet right here they have been asking Glassdoor to do precisely that. Essentially, Uber was trying to censure unfavorable scores from drivers who have been displeased about their expertise with the corporate.
When I heard this, I requested the apparent query, “Did Glassdoor remove the ratings?”
“No.” he stated emphatically, “Glassdoor has strict policies against exactly what Uber was asking us to do. We refused.”
“Was that the end of it?” I requested.
“No, Uber persisted and eventually we agreed to create a separate category for contractors. So now you’ll see a note at the top of all these reviews indicating the reviewer is a driver contractor.”
“So the ratings remained, but Uber succeeded in extracting a concession.”
“Exactly,” he stated.
Ratings are a delicate topic with drivers. When you’re first on the street, the specter of a adverse score hangs over all the expertise, like a guillotine blade, as a result of for those who drop under four.6, you’re deactivated.
Uber, to their credit score, just lately revised their coverage as a part of their 180 days of change. Now the app asks the passengers for an evidence in the event that they price drivers under 5 stars. If the reason being one thing the driving force can’t management – like extreme fare or dangerous visitors – the score is eliminated.
For me, this has made the expertise extra constructive. In reality I don’t assume I’ve gotten something under 5 stars because it was instituted. But for a very long time these score have been a continuing supply of rigidity. Nevertheless, there’s a sure audacity for Uber going to Glassdoor – via the again door – when their coverage on the time prevented their very own individuals from slicing any slack to drivers.
As a veteran of driver message boards, which embrace some fairly salty language, the Glassdoor scores are fairly tame. They ask drivers to record each execs and cons so the evaluations come throughout as extra balanced. Overall, driver contractors have rated Uber three.three stars. You can learn the driving force critiques here.
Employees of Uber, then again, gave Uber an general score of four.2 stars. You can learn the worker critiques here.
Sampling of the Comments from Uber Drivers
I labored at Uber as a contractor. You could make good cash in the event you plan. But, they’ll reduce you off for something.
They might care much less for those who’re driving for them.
Wear and tear in your automotive and never sufficient money coming in to compensate for put on and tear.
Misleading at peak occasions resembling New Years Eve. Hinting at cash to be made after which you’ll be able to’t even come shut.
They might care much less of who you’re in actual life and solely take a look at chilly impersonal information .. no forgiveness
Horrible Driver Support
Company steals cash from contractor by making them drive to select up orders which have already been picked up or cancelled however the driver receives no compensation for journey,
Difficulty contacting anybody on the telephone, no define on what to do if points happen similar to a lacking merchandise,
Not sufficient pay until it’s throughout peak hours, typically points with app, unsupportive of driver & passenger.
Need higher driver help, precise care in your contractors, pay contractors extra, supply advantages or reductions on insurance coverage or automotive upkeep, and so forth.
Oh the place to start out. Uber was a profitable aspect or principal gig. Now, its solely good in the event you’re 100% full time or solely work holidays for aspect cash. If this have been 2+ years in the past, my view can be utterly totally different.
Oversaturation: This is the top objective of Uber. Everyone is a driver. The draw back to that is, there are too many cooks within the kitchen directly.
Rating My Driver Experience
Never one to draw back from controversy, I hereby supply up my score and assessment of my driver expertise with Uber and Lyft. I used Glassdoor’s 10 standards and utilized them to driving for Uber and Lyft. (For those that have purchased and skim my guide, Travels With Vanessa, you’ll see a number of slight modifications from that part in my ebook.)
1. Compensation/pay – ✭ ✭ – This is probably the best deception of the entire expertise. Uber holds this out as an excellent paying job. For me, it hasn’t been, particularly after you think about fuel, automotive upkeep, insurance coverage and dangers of getting at ticket or being in an accident.
Yes, typically we get fortunate. Sometimes we’ve got an excellent night time or a very good week, and make greater than we anticipated. Yes, bonuses and surges and Quest can sweeten the pot. But keep in mind this – Uber and Lyft have been disrupting a taxi enterprise that was not worthwhile with out artificially limiting drivers on the street by means of the medallion system. Now with drivers flooding the streets, it will get more durable and more durable to make good cash at this gig.
2. Benefits – ✭ – This is the topic of the lawsuits in California courts. Presently there are not any well being care or medical advantages via this gig.
three. Job safety – ✭ – If it have been potential to price no stars on this one I might. At any second your job could dissappear due to a technical glitch or a false passenger accusation. Even if it’s not your fault – if the passenger complains vociferously, the corporate will all the time select the least dangerous various, which is to deactivate the driving force. You’re gone: no attraction, no questions requested – simply gone.
four. Feeling Safe on the Job – ✭ – Driving for taxis is likely one of the least protected jobs ever… driving for Uber/Lyft is simply marginally safer. A drunk doesn’t should bodily assault you to make you are feeling unsafe.
5. Balance work/life points – ✭✭✭✭ – I’d give 5 stars right here apart from one difficulty – if you wish to take advantage of cash it’s essential to drive throughout surge durations, that are usually late nights and/or weekends. This typically means you don’t get residence till three a.m. and also you get up the subsequent morning with that feeling.
6. Communication between staff and senior administration – ✭ – Clearly probably the most de-humanizing facet of the job. In 18 months of driving for Uber and Lyft, I’ve solely had one private interplay with an precise worker of the corporate – not counting passengers who work for the corporate. To the businesses, you’re a quantity. You’re a way to enhancing their income fee. That’s all.
7. Respect – ✭✭✭✭ – Passengers are by and enormous respectful of drivers. It’s an thrilling new alternative to attach with a stranger and share tales. That’s the reward: the power to have real human connections and get glimpses of peoples’ lives – wealthy, entertaining, enlightening tales that would fill a whole e-book collection.
eight. Excitement / Challenge – ✭✭✭✭✭ – It’s undoubtedly difficult. Being a driver requires nice resilience. You need to go together with the punches, defuse potential conflicts, react on the spot to sudden developments. You’ve received to stability identities. You’re a psychologist, an improvisor, a navigator, a coach, a pal and a surrogate father or mother – all rolled into one. Most of all, you’ve obtained to discover ways to simply let it go and transfer on to the subsequent experience. Definitely thrilling.
9. Recognition – ✭✭ – For some time there was a cachet to being a driver largely as a result of Uber and Lyft have been a lot within the information. But let’s face it people – driving a taxi isn’t thought-about one of many nice careers.
10. Career Advancement Opportunities – ✭ – None … zero … zilch … completely no alternative for profession development.
✭ Overall Rating – 2.2 Stars
Your flip now! How would you fee your driving expertise with Uber and/or Lyft?
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-John @ RSG
John Ince is a former Fortune reporter and Wall Street banker. He has about 1,000 rides beneath his belt driving half time for Uber and Lyft. He’s writing a e-book about his experiences entitled: Travels With Vanessa: A Rideshare Driver Tries To Make Sense of It all – For a sneak peak go to the hyperlink above.