What To Do About The Uber Driver App Crapping Out


Thursday Feb. eight, 2018: It seems that the Uber app is down for some drivers within the United States.  Seems like Uber is conscious of the issue and dealing on fixing it – you’ll be able to comply with our Facebook page here for updates.

Harry right here.  I typically get frantic e-mails and Facebook messages from drivers who’re having hassle with their Uber driver app.  I’m often capable of assist with a number of these points, however chances are you’ll not have days and even hours to attend for me to reply.

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E-mailing Uber about technical points is, nicely, a misplaced trigger to place it properly, however in right now’s article, RSG Senior Contributor, Scott Van Maldegiam, breaks down all the troubleshooting steps you’ll be able to take to repair the issue by yourself. He’s even obtained a number of proactive ones that would forestall issues within the first place.

What To Do About The Uber Driver App Crapping Out

What To Do About The Uber Driver App Crapping Out

We have all had occasions once we need to throw our smartphones towards a brick wall.  They could be superb units at occasions, however they aren’t all the time good.  And when these units have an effect on our capability to generate income, it may be particularly irritating.

Today, I’ll speak about what issues might happen, and what you are able to do to repair the issue ASAP.  I will even speak about common troubleshooting and preventative measures to keep away from issues within the first place.

Problems You May Come Across

There are particular variations between Android and iPhone, and I’ll handle what to do on each units.  In basic, Android has issues extra typically than iPhones, however discovering and correcting these points is far simpler on an Android than with an iPhone.

Uber/Lyft App-Wide Issues

This is the least possible drawback, however it does occur occasionally.  If you’re having issues you consider are Uber or Lyft associated, examine your favourite Uber/Lyft discussion board, Facebook group or Zello/Voxer group to see if anybody else has posted something.

Related Podcast: Using Teamwork and Zello to Increase Your Rideshare Earnings

Odds are, if there is a matter, you aren’t the primary individual to note the issue.  If you don’t see any posts, be happy to create a submit describing your difficulty.  Most drivers like to assist different drivers, so you need to obtain useful responses that may decide if the issues you’re having are a broad concern or particular to you.  It additionally helps to publish screenshots of the issue you’re having or the errors you’re getting.

This can also be an incredible cause to ensure you can drive for each corporations.  If the Uber app is down, you possibly can all the time go drive for Lyft.  If the Lyft app is down, you possibly can all the time go drive for Uber.  Even when you solely have to drive for Lyft that one night time when the Uber app goes down (and it’ll go down), will probably be value it!

GPS Issues

When your location doesn’t appear to be right otherwise you get a location error, you might want to know tips on how to toggle GPS and find out how to set your GPS accuracy.

  • Android – Make positive you have got your location set to “High Accuracy”.  Manage Location Settings
  • iOS – Apple solely has the power to toggle location providers on and off.  Doing a fast search, iOS eight.four has points with correct GPS, which might imply there was a change within the location providers getting used.  Here is a option to resolve this concern, which additionally may go for different GPS points: GPS Issues after iOS 8.4 Upgrade

Uber/Lyft App Frozen/Crashing or Device Just Acting Wonky

The commonest concern when apps crash is because of reminiscence points.  The neatest thing to do is to kill the app or restart your telephone.  Whether it’s Android/iOS or one other app that has a reminiscence leak drawback, you want to perform a little research.  Here are some issues to consider or search for:

  • Recent iOS/Android updates – If you latterly up to date your gadget, the replace might have some modifications which might be inflicting points.  Whether it was the eight.four iOS GPS concern or the Android Lollipop 5.zero reminiscence leak situation, Apple and Google aren’t good.
  • New Apps – Whether it’s a model new app or a brand new replace, these modifications have the potential to trigger issues and typically do.  Uninstalling suspected apps is one of the best treatment on this case.
  • Kill an App – As a fast repair to get again on the street shortly, you possibly can kill the app and restart it.

Preventative Measures

There are some things you are able to do to greatest forestall issues from occurring:

Restart at the start of your shift

Managing reminiscence is among the most troublesome issues an working system has to do, so it’s common that reminiscence points are the reason for issues.  The longer a tool is on, the extra underlying points it has will turn into worse.  By restarting your telephone, your reminiscence is in a recent state.  When you begin your driving, it’s a nice concept to restart your telephone, after which solely begin the apps you want for driving.

If you’re taking a break and determine you need to play some video games, verify social media/e-mail, and use any of your other useful apps, it might be an incredible concept to restart your telephone earlier than beginning to drive once more.  Not solely will it forestall issues from occurring, it’s going to additionally hold your system in its most responsive state.

Declutter your telephone – Remove unused apps

Another nice preventative measure you can take is to take away unused apps.  Many apps run within the background whether or not you understand it or not.  If you aren’t utilizing an app or not going to make use of it for fairly some time, delete the app.

Do you have got an NCAA basketball event app that you simply by no means deleted?  Remove it.  The apps you take away might be there so that you can reinstall do you have to determine you need to use them once more.

Reset your telephone

Experts agree that resetting your system from time to time is a good way to revive your system’s efficiency.  As for a way typically to do that is dependent upon who you speak to.  In basic, for those who really feel like your telephone is getting sluggish, it might be a good time to reset your gadget.  Give your self a while to perform this, as this course of takes some time.  I might recommend giving your self two hours to finish the method.

Don’t replace your iOS or Android model immediately

Think of your self like a big company.  Your system IS your enterprise lifeline.  Large firms by no means replace their working techniques immediately.  They wait till others work out the bugs which are sure to return up.  Drivers ought to do the identical.

Wait till these drivers who take pleasure in being on the bleeding edge say how nice their units work with the software program or the issues they’re having.  A great rule of thumb is to attend a month to replace.

Replace your system

When all else fails, it might simply be time to switch your gadget.  Uber and Lyft can solely check the app on so many various iOS and Android variations.  Trying to run the Uber or Lyft app on something previous to iOS 7 or Android four.1 or on units which might be over 2 years previous is asking for hassle.

Related Video: Why Your Smartphone Is One Of Your Most Important Tools As A Driver

New software program is designed to run with new hardware, so making an attempt to run newer and newer variations of software program on older hardware can typically make issues worse as an alternative of higher.  In basic, in case your system is over 2 years previous, you’re having points, and you’ve got tried the cures I’ve talked about on this article, it’s in all probability time to switch your system.

Our smartphones are our enterprise instruments.  If they don’t work appropriately, they prices us cash, so changing your gadget with a greater performing gadget is an excellent funding.

Have you ever run into technical points whereas out driving?  Will these ideas assist?  Let us know what you assume.

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-Scott @ RSG

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Scott Van Maldegiam

I am Scott, a full time well being advantages marketing consultant and rideshare driver. I spent 11 years working for Motorola and Tellabs utilizing my EE diploma and MBA earlier than transitioning into the mortgage business the place I spent 6 years. I then spent 5 years within the biking business earlier than transitioning into medical insurance.

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