Uber CEO Khosrowshahi wants passengers to be able to 'opt-in' to a higher quality of service … not just a nicer car – CNBC


Uber is engaged on delivering a higher quality of service for its customers around the globe.

Speaking on the World Economic Forum (WEF) in Davos, CEO Dara Khosrowshahi stated he needed to guarantee Uber might “truly stand for safety” at a time when it was creating a new system to improve its passengers’ expertise.

“We want to allow the user to opt-in to a higher level of service because right now the only higher level of service that we define is a nicer car … And I think the car and service are two different things so we have to bring much more fidelity into our system and we are very, very early on that path,” he stated.

Khosrowshahi, who joined the pioneer of experience-hailing providers final August, has pledged to make a clear break with the U.S. firm’s previous practices. The San Francisco agency is recovering from a large knowledge breach, regulatory scrutiny and a damaging office tradition report.

Uber’s vary of totally different journey-hailing providers are lively in additional than 80 nations and virtually 700 cities, the corporate claims, although Khosrowshahi has been hamstrung by the continued fallout from selections taken by his predecessor and the agency’s co-founder, Travis Kalanick.

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