What App Improvements Would You Like to See Uber Make?


While it’s not a rise in pay, a streamlined app with enter from drivers might go a great distance to enhancing the driving force expertise. Today, RSG contributor Jay Cradeur shares his perspective on Uber app enhancements that may enhance the driving expertise, making it safer and and simpler for drivers. Do you agree with these enhancements or have strategies of your personal? Let us know within the feedback!

Recently I shared improvements I would like to see in the Lyft app.  I targeted on Lyft first, primarily as a result of I drive for them and am most conversant in the Lyft app. However, so as to give a balanced perspective, I’ve been driving solely for Uber. This truly has been a reasonably good factor, as you possibly can see from the pay abstract under.

Drive with Uber 1


Over the previous few weeks, I’ve observed there are some alternatives for Uber to enhance its app, too. Here’s what Uber will get proper, and incorrect, in its app and the way it might enhance the app expertise for drivers.

While it's not an increase in pay, a streamlined app with input from drivers could go a long way to improving the driver experience

What Uber Gets Right

Here is what I like: Uber exhibits me the surge for every experience, not simply at first once I settle for the journey, however through the entirety of the experience.

I discover this to be very helpful info, as I can look in the course of the journey and decide my earnings potential. Uber additionally offers extra particular surge info earlier than I settle for a journey. If I’m driving round, I can take a look at the warmth map, zoom in and see precisely what the surge is for a selected space.  I can use this knowledge to inform my determination as to the place I’ll drive subsequent.

Related: Rydar, the Swiss Army Knife of Driver Tools

I additionally respect that I can simply cancel a person passenger throughout an UberPOOL.  If I’m driving to the airport with 2 individuals, however they’ve crammed my trunk with baggage, I can simply handle further journey requests by going to Uber’s secondary web page, and clicking Cancel.

This does have an effect on my cancellation price, but when I can’t match the bags in my automotive, then I actually haven’t any selection.

That stated, there’s all the time alternative for enchancment. Here’s an inventory of Uber app enhancements that may profit the driving expertise:

#1  Let Us See Where We Are Going Before We Start The Trip

This is by far my largest gripe with the Uber app.   can solely see the place I’m going as soon as I begin the journey.  This makes it far more troublesome to cancel on rides I don’t need to take.

With the Lyft app, as soon as I notify the passenger that I’ve arrived, then I can see the journey vacation spot nicely earlier than the passenger has entered my car.  If I don’t just like the vacation spot, I can cancel and drive away.

With the Uber app, I both have to begin the journey earlier than arriving on the vacation spot, then finish the journey and choose “Do Not Charge Passenger” or I wait till the passenger has entered my automotive, examine on the vacation spot after which inform the passenger I cannot take her or him to their drop off spot.  This could be awkward.

Just a couple of weeks again, I went to decide up a passenger at a lodge in downtown San Francisco at 5:30 PM throughout rush hour.  She obtained in my automotive and I began the journey.  Her vacation spot was San Rafael, which is nicely throughout the Golden Gate Bridge.  I advised her I couldn’t take her that far as I wanted to keep in San Francisco correct.  She checked out me and stated “Well then why did you come to pick me up?”

This is a completely legitimate and logical query.  I defined to her that I don’t see the vacation spot till I begin the journey.  She was nice about it and received out of the automotive.  Still, it will be a lot better for the driving force and the passenger if we might cancel sooner within the course of.

#2  Auto Queue Next Trip Requests

I do not know why Uber doesn’t make this an ordinary function identical to Lyft.  Lyft routinely provides new passengers to the queue. I all the time have the selection to cancel if I don’t need the queued up passenger, and it doesn’t even have an effect on my cancellation price.  Uber makes if far more troublesome.

And worst of all, if I’m speaking to my passenger, or targeted on visitors, I might miss the journey utterly and this impacts my income. Please don’t make me have to click on on the app twice to settle for my subsequent experience once I have already got a passenger in my automotive.

Just the opposite night time, I accomplished three consecutive rides and didn’t get the $10 bonus.  I wrote to Uber help, they usually informed me I had missed a experience request through the time of the three journeys.

Of course, I had no concept I had missed a experience request. I expressed to Uber how it may be troublesome to speak to passengers, drive, play music, make drop off and decide ups, and in addition hold an eye fixed and ear out for that little ping sound.

I don’t see the rationale for forcing drivers to click on “Accept” twice so as to get a brand new journey.  Having auto-queue would permit me to drive in a much less harassed surroundings.  I might loosen up a bit and know that new rides are being lined up for me, fairly than worrying about lacking a experience and dropping out on income.

Editor’s Note: Mystro can auto-accept and decline rides for you! For extra info and to see Mystro in action, click here.

#three  Show Us The Rider Classification And Surge On The Home Page

I discover it very helpful to know my passengers standing.  If it’s an UberX, I do know I can drive with out interruption, no less than till I get shut to my vacation spot, at which era I’ll get a brand new ping prior to drop off.  If it’s an UberPOOL, I’m prepared to get a brand new ping and decide up further passengers.  This is how Lyft exhibits the rider classification on their Home Page.

Here is how Uber might enhance their residence web page by including the Ride Type and Surge on their residence web page.

These app enhancements are 3 ways I feel Uber might enhance the driving force expertise. Uber has an exquisite app, and that is my dream want record for enhancements to make the driving force expertise higher and extra environment friendly.  By incorporating these options, I could be a higher driver, and the passengers could have a greater expertise.

Do you agree or disagree? Can you consider anything that Uber might do to enhance the app?  

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-Jay @ RSG

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Jay Cradeur

Jay Cradeur is a full time Uber and Lyft driver with over 14,000 rides beneath his belt. He focuses on optimum driving methods and techniques for producing most income in San Francisco. Jay’s motto is “Drive for Uber, See the World!” Jay has visited ten nations within the final yr, thanks to the income alternative and adaptability of rideshare driving. Jay is a graduate of UC Berkeley the place he earned a BS in Business Administration. You can learn Jay’s blogs and see a few of his movies at www.nomadjay.com.

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