If you’re unruly throughout an Uber journey, your driver can now call you out on your bad behavior thanks to its up to date ratings function.
Earlier this week, the corporate introduced “Feedback for Riders,” revealing that drivers can now explicitly state what went incorrect throughout a experience. Before, drivers might solely give common star ratings, whereas passengers might give star ratings and extra evaluations.
When an Uber worker selects a 4-star score or much less, they’re prompted to present extra particulars from an inventory of causes together with “wait time,” “patience,” “number of riders,” “attitude,” “wanted new route,” or “other.”
If a buyer receives the identical unfavourable analysis twice inside 30 days, the app will notify them that their behavior is affecting their general score.
The firm stated the improve is a results of the 180 Days of Change initiative, which vows to “make meaningful changes to the driver experience based on what drivers asked for,” in accordance to the company’s site.
“180 Days of Change is dedicated to making sure that every Uber trip is a good one. That’s why it wouldn’t be complete without improving uberPOOL. We heard two key things from drivers: earn more, stress less with uberPOOL,” Uber officers stated in a launch.
The replace rolled out on UberX and UberPool Tuesday for customers within the United States and Canada. Learn extra about 180 Days of Change here, and watch the video under to see how the brand new function works.