10 Mistakes Made by New Uber Drivers

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New to driving for Uber or Lyft and need to generate income? Then there are specific errors you need to keep away from! Today, senior RSG contributor John Ince tackles the 10 largest errors new rideshare drivers make and how one can keep away from them. Get on the street with none of the beginner errors and begin incomes cash with out worries! Notice something we missed? Leave your mistake – and how one can repair it – within the feedback.

Are you a brand new Uber or Lyft driver? If so, you might be nervous to get out on the street, involved that you simply gained’t get any rides or individuals will fee you poorly, otherwise you gained’t make very a lot. If these are your considerations – don’t fear! We’ve all been there and, for probably the most half, passengers are respectable and also you gained’t be kicked off the platform your first night time.

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That stated, there are a couple of errors many new drivers make and don’t even understand it! Here’s an inventory of 10 errors beginner rideshare drivers make and how one can keep away from them.

Are you a new Uber driver and unsure how to get started with rideshare driving? Don't make these rookie mistakes - the top 10 to avoid here:

Unsafe driving habits

Whenever you begin driving, that candy lady’s voice on Waze says … drive safely.  She’s proper. It’s good recommendation not just for security, but in addition for avoiding tickets.

Cops all have their hiding locations and even if you assume they’re not there, they typically are.  In San Francisco, cops don’t even should be there. Busses now have cameras up entrance, and in the event you’re dropping off a passenger in a bus cease or touring in a bus lane, they’ll snap an image of your license plate and ship you a ticket within the mail.

My second weekend as a rideshare driver, I noticed that fateful flash of a purple mild digital camera at 2 am in downtown San Francisco. I fought the ticket and misplaced. The entire episode value me three tricks to the courthouse, countless problem and $490. Not value it. Respect the regulation. Drive safely.

Related: 12 Must Have Apps for Rideshare Drivers

Failure to get an excellent cellphone mount

I spent my first two weeks as a driver fumbling round with my cellphone when thankfully I obtained a passenger who was additionally an Uber driver.  She noticed me fumbling and stated.  “Get your self a dashboard mount on your telephone.  For 15 bucks will probably be your greatest rideshare funding.”

Not solely is it useful, it’s additionally safer and frees up your drink holder (if that’s the place you retailer your telephone) up in your water.

Related: Top Phone Mounts for Rideshare Drivers

Focusing an excessive amount of in your smartphone

If you’re taking a look at your smartphone, you’re not paying enough consideration to the street. If there’s any doubt, pull over to the appropriate curb and determine issues out earlier than you get again on the street.

In areas of heavy pedestrian visitors, this can be a should do. These days pedestrians are sometimes texting whereas crossing the road. Their lives are at stake, however someway they don’t understand the danger.  If you’re taking a look at your cellphone too, your life and theirs might change right away and never in a great way.

Ceding authority to the passenger too simply

I can’t emphasize this sufficient. Under no circumstances do you have to make an unlawful or unsafe transfer simply to please a passenger or get to a pickup quicker. I’ve had quite a few passengers saying, “oh simply make a u-turn right here” (throughout double yellow strains) or “Hey simply run it” (probability a pink mild by operating a yellow.) Don’t. Just politely ask the passenger in the event that they’re prepared to pay for the ticket. That often shuts them up.

Too a lot nervous chatter

Conversations with passenger are an artwork, not a science. When you’re first on the street, you’re more likely to be nervous – which frequently interprets into pressured conversations. Passengers don’t like that. Don’t let your nervousness have an effect on the passenger’s expertise.  Just chill out and let any dialog come naturally from the circumstances.  For extra on this, learn my publish: The Guide to Being a Great Rideshare Conversationalist.

Chasing the surge

As Oscar Wilde stated, “I can resist everything except temptation.”  Surge represents temptation for driver. You see this sea of purple on the app, two miles from the place you’re and it appears to make a lot sense to chase it. Sometimes it really works. Most of the time it doesn’t.

Why? Because different drivers are doing precisely what you’re doing. As quickly as sufficient drivers get to the pink, the surge disappears.  The course of often takes a couple of minutes. The solely exception to this are for main occasions – live shows, sporting occasions and so forth.  In these instances you’ll be able to anticipate surges to final for for much longer – typically as much as an hour.  It’s nonetheless a danger to chase these surges, as a result of throughout that hour surge can range – extensively. The greatest technique is to anticipate the surge. Veteran drivers know which spots and bars are more likely to have an enormous demand at which occasions.

In common surge appears to be diminishing as a technique for Uber and Lyft. These days, I seldom see a surge close to the place I stay, even on Friday and Saturday nights.

Related: Sam Choi on Outworking and Outearning Other Rideshare Drivers

Continuing to drive whereas fatigued

One Saturday night time a couple of years in the past, I used to be lifeless drained and on the brink of pack it in round 12:30 once I obtained a experience to Concord – about an hour within the different path from my house. Against my higher judgement I took it. After dropoff, I stayed on-line – hoping for an additional journey again in my path. So I accepted two extra.

On the second experience, I acquired three younger guys within the automotive – they’re fairly wasted and are maintaining me busy with good natured chatter. I pulled as much as a cease signal. After about 45 seconds of ready, it all of a sudden occurred to me the cease signal was not going to vary to inexperienced, as a result of… properly, it’s a cease signal?

Fortunately for me, the blokes have been so wasted they didn’t even discover. This is once I knew it was time for me to go residence. If you’re lifeless drained, like I used to be, go house and don’t take any extra journey requests. It’s simply not value a low score, attainable accident, or a ticket.

Starting the experience too quickly

One of the most important beginner errors is beginning the experience too quickly. Why is that this essential? Ratings are necessary at first. One low score can knock your common properly under the cutoff. Once you begin the experience, the passenger has energy over you within the type of the score.

I discovered this the arduous means. I received a ping an unfortunate 13 minutes away and once I arrived the man got here out to the automotive and stated, “I be right with you – just have to ‘corral’ my wife.”  The man appeared cool and I felt snug with him, so I began the experience. Big mistake. The man went again into the home, I might see a celebration inside with numerous individuals getting very drunk. Then the man will get right into a struggle together with his spouse. Get your personal Uber, he shouted at her in not-so-nice-words, and he comes out to the automotive once more. But on the best way out, he apparently modified his thoughts but once more. He says to me, “I can’t leave my wife like this.”

“I’ve already started the ride,” I informed him. For one other ten minutes I debated whether or not to finish the experience, lose the fare and get a low score. He goes again into the home. He’s actually pissed at me now too, as a result of he is aware of he’s getting charged.

The factor about ready is you by no means know precisely when to surrender on them and finish the experience. While sitting outdoors, I see his spouse come out in tears. A pal is hugging her making an attempt to console her. It was one other 20 minutes earlier than they lastly received it collectively and got here out to the automotive collectively.

I received a very low score and wasted virtually an hour. It all might have been prevented had I simply waited to start out the journey till they have been each within the automotive and able to go, or I might have canceled them as a no-show. Drive and study.

Relying on Waze, Google or Uber’s map navigation

I’ve heard it stated typically on driver message boards “the best way to inform a beginner driver from an expertise one is how a lot they depend on the web navigator”.  Time spent attending to know the streets of your space is time nicely invested.

When I used to be first driving, if I ever acquired misplaced, the night time after I went offline, I might retrace my route and work out the place I acquired misplaced so it wouldn’t occur once more. Also, if a passenger tells you they know higher solution to get there, pay attention. Even in the event that they’re fallacious, you’ve proven them some respect – and that’s the idea of a great expertise.

Related: What Questions Are Uber and Lyft Drivers Asking?

Music troubles

Music is a problematic difficulty for drivers, typically needlessly so. Younger passengers particularly are likely to have it of their head that the radio or sound system in your automotive is their sound system.

One Saturday night time, I obtained a ping for a pickup close to Redwood High School, in Marin County. No one was round so I referred to as and acquired a mom who ultimately situated them. I suspected they have been underage, however wasn’t positive and in addition to I’d wasted 15 minutes to select them up. When they lastly acquired in, one requested me to place the radio on. I did. He didn’t just like the music and stated, Change the station. I did. Next time he requested me to vary the station, I calmly requested, “Do I get a say in this matter, since it’s my car?”  They acquired the message, however a clumsy silence adopted.

As the blokes acquired out of the automotive, they began banging on the surface. One opened up the hatch within the again for no purpose and slammed it shut. All of this was in all probability adequate grounds for his or her de-activation, however who needs all the effort of getting to put in writing it up and undergo Uber’s investigatory channels? Instead, I opted for simplicity and did one thing I’ve solely accomplished a couple of occasions.

After the blokes have been out of view of my automotive I drove up the block and pulled off to the aspect, however I had not but ended the experience. I referred to as the child’s mom and defined every thing that occurred. I then informed her that she had a number of choices. Option one is that each of us give one another a very dangerous score – which I advised neither of us actually needed.

The second choice was that I write all of it up and the possible end result can be that her account can be de-activated. Then I put a 3rd choice on the market – a peace providing of types.  I stated, “If you cancel the ride before I end it, neither of us will get rated.” In different phrases, why don’t we simply put this behind us and transfer on?  I defined that the cost would be the similar whether or not she cancels or not. She stated, “Let me think about that.”

I ready one other minute or so, presumably as she spoke to her son, and shortly my app reads, “Rider has canceled the ride.”   Problem solved, no coping with Uber tech help and onto the subsequent journey.

Wrapping Up

Even veteran drivers typically make these beginner errors – we could possibly be hungry, irritated at a earlier passenger, or simply overlook what we’ve already discovered. However, as a brand new Uber or Lyft driver, studying from these errors early will set you as much as get good scores and good earnings immediately. New drivers get all types of recommendation, however belief me on this on: it would be best to know methods to navigate your metropolis and you want a telephone mount!

Readers, did we miss any errors beginner drivers make? Let us know within the feedback!

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-John @ RSG

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John Ince is a former Fortune reporter and Wall Street banker. He has about 1,000 rides beneath his belt driving half time for Uber and Lyft.  He’s writing a guide about his experiences entitled:  Travels With Vanessa:  A Rideshare Driver Tries To Make Sense of It all – For a sneak peak go to the hyperlink above.

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