Uber Customers Claim They Were Wrongly Charged Cleaning Fee – CBS Philly


PHILADELPHIA (CBS) — It’s turn out to be a well-liked method to get round regardless of the place you’re going. Millions of Americans use Uber. But quite a lot of clients are complaining about being wrongly charged a cleansing charge.

Steven Winkler makes use of Uber on a regular basis and by no means had an issue. That is till he just lately noticed a problem on his financial institution assertion.

“I noticed a $50 charge from Uber,” Winkler stated.

He contacted the corporate on-line and was informed he was charged a cleansing charge. They additionally despatched him footage from the driving force of what seems to be a moist seat. But Winkler says it wasn’t him.

“There is no way I could have done that without knowing about it,” he stated.

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Winkler isn’t alone. Social media is crammed with upset Uber clients, insisting they have been wrongly charged for a multitude they didn’t make.

The Better Business Bureau says they’ve acquired greater than 130 complaints about Uber cleansing charges.

John McGann and Crystal Drake have been charged $150 and have been despatched an image taken by the driving force — however they insist it by no means occurred.

“They definitely need a better system in place than what they have,” McGann stated.

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Uber is conscious of those disputes and in a press release says…

“We are enhancing our internal processes and investing in additional resources when investigating cleaning fee claims. While messes and spilled drinks can happen in moving vehicles, we are actively looking into reports where fraud may be detected and will take the appropriate actions on those accounts.”

After complaining to Uber Winkler acquired a refund, so did Drake.

“My advice for other people would be to take a video when you get our of your Uber,” Drake stated.

Uber says cleansing charges embrace not solely the price of cleansing up a multitude, but in addition misplaced time for the driving force. They additionally say drivers who submit a fraudulent cleansing payment might lose their potential to drive for the corporate.

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