Postmates vs. DoorDash: Which Food Delivery Company Should You Drive For?

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Harry right here. I get plenty of questions concerning the distinction between Postmates and DoorDash. While they each ship, as Dash says under, “stuff”, there are a couple of key variations for couriers. Today, resident DoorDash skilled Dash Bridges compares the 2 corporations’ onboarding, scheduling, delivering, pay and extra so you’ll be able to determine which firm is best for you. Or you possibly can hedge your bets and join Postmates here and DoorDash here

Hey everybody, Dash right here. As you might know, I’ve been driving for DoorDash since September 2015. In February, I made a decision to vary it up a bit and check out driving for Postmates, one other of a handful of app-based supply corporations right here within the SF Bay Area.

Drive with Uber 1

It was a lateral transfer. Postmates isn’t Lyft or Uber. They’re not delivering individuals. They’re delivering… stuff. Food, often. As a driver, I needed to take a look at what’s comparable and totally different between the 2 corporations, with the additional advantage of mining a couple of articles out of the expertise! AND, if Postmates turned out to be a greater expertise than DoorDash, I’d convert.

Oh, by the best way…I need to be clear that I’ve by no means been paid or contacted by both DoorDash or Postmates for something outdoors of regular driver earnings. No company contacts, no consulting, no favors. I’m only a dude in a Prius driving for dollars! So with out additional delay, let’s speak about it.

I always say people should diversify their income by signing up to drive for delivery, & today we break down the difference between Postmates and DoorDash.

Onboarding

DoorDash

September 2015 – it looks like it was so way back! I keep in mind answering an advert in Craigslist, of all locations. I went to the DoorDash website and offered the essential private info. I waited a few days for a background verify and was then instructed to attend an onboarding assembly on the native DoorDash workplace.

That night time, Labor Day, 2015, I sat in a convention room with about 7 different guys studying about greatest practices. The chief advised us what to do when arriving at a restaurant, methods to greet a buyer, who to name when there’s a problem, and so on. That similar night time I waited round after the assembly to get my bag & t-shirt and begin delivering instantly.

Postmates

This previous February I signed up by way of Postmates’ website. Similarly, as soon as offering my info, I waited a number of days whereas they offered a background examine. Once I handed it, I acquired a care package deal.

That care package deal included the next gadgets:

  1. A Postmates bag.
  2. A Postmates bank card.

As far as I can recall, the package deal by no means included details about what to do, the place to go, or who to see. As an skilled DoorDash driver, I used to be snug choosing proper up with Postmates, however what a few beginner? Yes, the app is intuitive and straightforward to make use of, however even I felt mildly unprepared to characterize Postmates out on deliveries.

Scheduling

DoorDash

Schedules can be found as much as six days prematurely, and present open slots within the areas of your selection. If a time is accessible, simply schedule your self proper then and there. In my expertise, my desired occasions are often out there. I’ve problem signing in when: a) it’s a busy interval and I’m spontaneously making an attempt to check in and b) summertime, when part-time Dashers are residence from school, clients are on trip, and there’s not sufficient enterprise to go round.

Postmates

As far as I can inform, there aren’t any schedules. Slide the slider to check in. Slide the slider to signal out. It’s simply that straightforward!

Heat Map

DoorDash

The Heat Map exhibits you which of them areas are busiest. Before you log in, they present you what areas are busy, as proven right here:

And if you’re mid-shift however between orders, it can present you sure scorching spots inside your area, like this:

Until just lately, the DD Hot Spots have been static, all the time the identical three or 4 areas inside a area. Now they bounce round from restaurant to restaurant. At first I assumed they have been delicate ads, however perhaps it exhibits eating places which are busy that day. Still, I don’t notably belief these scorching spots.

Postmates

Now THIS is a Heat Map!

That’s a factor of magnificence! So detailed. So straightforward to learn. It’s nothing in need of spectacular.

Order Frequency

DoorDash

My detailed shift notes present that I’ve averaged 1.eight deliveries per hour in my DoorDash profession. I’ve by no means had a month under 1.6 deliveries/hour.

Postmates

So far I’ve averaged a 1.5 deliveries/hour with Postmates.

While the zero.three distinction could seem negligible, it’s a full 20% decrease. All different variables being equal, it might calculate to incomes 20% much less, imply $16.00/hr vs. $20.00/hr. That’s vital!

To be truthful, it’s a small pattern measurement.  I’ve labored Postmates for 13.1 hours vs. 900+ at DoorDash. So that common might noticeably improve or lower. 

Support

Restaurant closed? Customer not answering their door? Realized you switched your Cheesecake Factory orders? Gotta name or textual content help!

DoorDash

When I began at DD, help was solely out there by way of telephone. Since then, help has grow to be out there by way of textual content as nicely. I’d describe it as…. enough. Most skilled Dashers know all of the contact and determination tips. Typically we solely want help to formally reduce us free from our present supply to maneuver onto the subsequent one.

Problem is, we frequently wait a very long time earlier than the rep will get on line. The interplay additionally consists of my largest pet peeve of buyer help, the overenthusiastic rep by means of over-written company boilerplate responses:

(I start texting)

“Re: Tom R. order at Country Café…”

“Hi, this is Bert, your Customer Service Rep. How may I provide you with outstanding customer service?”

“I’m here at the restaurant and they closed at 10pm. They’re not going to make the food.”

“I’m going to look up your order. If you could be so kind as to please hold while I look up the information.”

“I called the customer and explained. Please credit the money to his account.”

“It would be my great pleasure to assist in any way I can. Is this in regards to Tom R. at Country Café?”

“(sigh) Yes. It’s resolved. Can you drop the order from my Dasher app?”

“I am happy to do whatever is at my disposal to assist….”

“PLEASE STOP BEING POLITE AND HELP ME OUT!!!!”

Oh, and early in my profession I misplaced my DoorDash card and paid for a meal out of my very own cash. I then scanned the receipt with an evidence e mail to get reimbursed. I acquired my a refund 1 or 2 pay durations later.

Postmates

The darndest factor about Postmates–after onboarding and dealing for them for 13 hours, I’ve nonetheless by no means acquired an e-mail, help, or directions from something resembling a human being. It’s all been automated. I haven’t required any in-order help, so I can’t touch upon that degree of Postmates service.

Once, nevertheless, I misplaced my Postmates card mid-shift (too many receipts in my pocket…I’ll clarify later) and for effectivity I paid for the meal out of my very own pocket to get reimbursed later. I emailed help twice however by no means acquired a reimbursement. To be truthful, I later learn of their FAQs that they gained’t course of reimbursements. Still, my case was fairly easy and would have appreciated an evidence both means.

Receiving Orders

As I’ve written prior to now, a key think about maximizing your earnings is the standard of the orders you obtain. You’re going to make far extra money averaging three miles for a $60 order than driving 12 miles on a $15 order. While drivers have a tendency to simply accept the massive majority of their orders, it’s useful to know the standard or potential of the task.

DoorDash

This is a screenshot of a DD order notification. It succinctly offers me every little thing I have to find out about an order.

It offers me the restaurant, the order worth, the full driving distance and my finish level. I can assume to myself, “Oh, this order takes me towards home. I’ll just make this my last one of the night.”

(I took this order, btw. Long distance, however no visitors)

Postmates

Here’s the sequence of screens for my Postmates order:

I have to eyeball the space and it’s solely on the FOURTH display, AFTER I’ve arrived, that I understand I’m choosing up one awful merchandise. Buzzkill.

Restaurant Interaction

DoorDash

Most DoorDash eating places have a company account that handles funds. Typically I’ll verify the order then signal a printout confirming I picked it up. From time to time I’ll use my DD-provided bank card to pay for a meal. I swipe the cardboard and that’s that. No receipt required.

Postmates

Some Postmates orders, like within the Veggie Grill sequence proven above, don’t require a cost. Other occasions (extra typically than at DoorDash) I want to make use of my PM-provided bank card to pay for the meal. Once I pay the invoice, I then have to punch within the complete right into a calculator, after which take a photograph of the receipt and add it. In a phrase, laborious.

 

Pay Rate

DoorDash

The price is flat supply payment + 100% of ideas + any further bonuses or boosts. Very simple. At the top of the day, you see this:

Postmates

Their FAQs describe the components: flat supply payment + 100% of ideas + per minute waited price at restaurant + per mile price between decide up & drop-off location. What stays a thriller are the ready & mileage charges. We can’t see them. We don’t know in the event that they’re being utilized appropriately (or in any respect).

As you possibly can see, Postmates offers extra per order info than DoorDash, however I don’t know what my incomes combine is between payment/wait time/mileage, AND it’s been almost 48 hours since I made that Veggie Grill supply. I feel I ought to have the ability to see tip/no-tip by now.

Payments

DoorDash

Although that they had quite a few irritating company-wide cost snafus final yr, DoorDash’s cost system is now very constant. A piece week is Monday – Sunday, with funds for these weeks depositing the next Tuesday. I all the time know precisely what I’m getting paid, as a result of I can entry this:

We’ve heard rumblings that DoorDash might roll out a system that pays Dashers extra shortly, however nothing’s stay but.

However, Day by dayPay does permit DoorDash drivers to money out immediately. Sign up with Every dayPay utilizing our affiliate link here.

Postmates

Per information on their web site, Postmates payouts happen Four-7 enterprise days after finishing a supply. The timing disparity is because of quite a lot of elements, together with supply completion time, financial institution processing time, and so forth. In my very own expertise, I can say that I delivered the evenings of:

February 2, 7, 9, 12

And was paid on:

February 11, 13, 16, March 1

I wasn’t relying on the cash, so I didn’t pay a lot consideration to the funds. But these dates definitely appear inconsistent. Plus, determining how a lot I acquired paid is wayyyy extra complicated than it’s with DD. Check this out:

Why did I receives a commission on March 1 for a Steam (restaurant) supply tip I earned on Tuesday, February 7? I’m positive this occasion is a uncommon snafu, however normally my Postmates funds create confusion by way of TOO MUCH info in comparison with the simplicity of the DoorDash funds. Of course, you may say that DD isn’t proving they’re truly paying 100% of ideas, however (naively, maybe) I simply belief that they’re.

Summary

While I attempted to elucidate the driving variations in an even-handed method, it’s fairly clear that I’m Team DoorDash. From earnings potential to consumer interface to cost readability, I feel DD is the constant winner. Of course, Postmates might have a stronger presence in your city or perhaps you’ve discovered your area of interest doing sure Postmates runs. But for me, I’ve felt that I’ve put in sufficient time with each platforms to stick with DD 100% of the time and never look again.

As all the time, drive safely everybody!

-Dash @ RSG

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Readers, what’s your expertise with DoorDash or Postmates? Is one firm extra fashionable in your metropolis, or would you say your expertise is extra like Dash’s? And in the event you’re considering of signing up with Postmates or DoorDash, I’d respect should you used RSG’s enroll hyperlinks!



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