It used to be that in case you needed to see what number of stars you’ve racked up as an Uber rider, you had to principally excavate your rating from the app. Customer ratings have been buried deep inside the app’s menus, principally making certain that solely those that have been really motivated to understand how common they have been with drivers would go searching. Now, Uber is making it a lot easier to see your rating as a buyer, with the stars displayed proper beneath your identify in the app’s principal menu.
Rider scores have been never easy to find. Before they have been buried in the app, they have been solely obtainable by request. Uber says that it was motivated to make them extra seen as a way to encourage higher rider conduct. “Drivers do their best to make Uber enjoyable and safe for their riders, and we expect that riders do the same for drivers,” the firm says in a blog post.
Uber is also modifying its rating system for drivers as it relates to UberPool rides. Carpool journeys are as well-liked with riders — so low cost! — as they’re unpopular with drivers — so not value it! — so Uber is making an attempt to make the expertise much less painful for these behind the wheel.
Now, if an UberPool rider provides their driver a rating under 5 stars, the app will request they supply further rationalization from an inventory of ready causes: “poor route,” “too many pickups,” “co-rider behavior,” and so forth. If the the purpose is one thing about the route or one other rider’s conduct, Uber gained’t rely that towards the driver’s rating.
These updates are in-line with different current modifications made by Uber, resembling changes to the way it handles complaints against drivers. The experience-hail firm additionally lately updated its community guidelines to present an inventory of particular actions that may get riders banned from the service. (For instance, don’t have intercourse in your Uber.)
While Uber continues to attempt to enhance its core product for its riders and drivers, the firm’s inner tradition is underneath growing scrutiny. An investigation into allegations of sexism and harassment is expected by the end of May. Meanwhile, every week brings new revelations, reminiscent of the newest information that Uber tried to deceive Apple by devising a way to determine a person iPhone, even after its app had been deleted from the telephone or if the telephone had been reset.