Harry right here. Over the previous yr, we’ve seen a number of modifications to each the Uber and Lyft driver apps. Not everyone likes change, however for my part, the driving force apps for each corporations are getting extra highly effective by the day and 2016 noticed a number of new driver-friendly options being added. Today, RSG contributor W. Curtis Preston stacks up how the Uber driver app compares to the Lyft driver app.
Any driver who’s labored for each Uber and Lyft has issues that they like concerning the driver app and issues they don’t like. Today, I’m going to let you recognize what I take into consideration each apps and which one you may want.
Why do that, you ask? Perhaps you’re a driver of 1 platform and are contemplating one other platform. It can be good to understand how its driver app works earlier than driving with them. Or perhaps you’re somebody answerable for app improvement at Uber or Lyft, and want to know easy methods to make your app higher. (I can solely hope.)
I’ve been driving for Uber and Lyft in San Diego for over six months and at present drive at the very least 20 to 30 hours every week. I activate each apps and drive with whichever service pings me first, which in San Diego is often Uber. I then go offline on the opposite app in order that I don’t get twin requests. Once I’m finished with a specific journey, I’ll log on with the opposite app after ready a minute or so.
Driving for each apps on the similar time will increase my request quantity and helps me make more cash. Even for those who don’t need to drive for each apps on the similar time in your market, it is sensible to have a back-up app simply in case. You by no means know when the Uber app goes to crash, or you might get locked out of your account and be unable to work till buyer help unlocks your account. Let’s check out how the 2 driver apps stack up.
We’re on this to earn a living, and every app has some benefits on this space. The very first thing to speak about is how your pay is displayed. I’ve by no means understood why the Lyft app shows complete fare income, as an alternative of the portion of that income I get to maintain. Lyft exhibits the entire earlier than fee and earlier than tip, so you haven’t any concept what you bought paid for a given journey:
Uber shows precisely what you bought paid in your earlier journey:
A great trick on Lyft although is head over to the Express Pay tab since it’ll present you the whole for what you’re getting paid for this week.
Uber shows a operating complete for the day and the week (this image is lacking as we speak’s complete, nevertheless it’s usually proper on prime of the column for the day). This doesn’t actually make it simpler to generate profits, nevertheless it makes it simpler to know how a lot cash you’re making. Some drivers have a day by day quantity they need to make, and they’ll cease driving as soon as they’ve made that quantity. It’s an entire lot simpler to try this on Uber since they present every day and weekly breakdowns.
I’m positive somebody will convey up that the Lyft app helps ideas, which makes it simpler to earn a living. That is extra a perform of Lyft’s philosophy and the passenger app than the driving force app. But so long as we’re speaking about earning profits, I do have to say that.
Bonuses and Incentives
The Lyft app all the time has the facility driver bonuses, and their app makes it straightforward to trace the way you’re doing in the direction of every bonus. On prime of the display always is a show that exhibits three circles of how you’re progressing in the direction of every of the three objectives that Lyft requires to get the bonus. By distinction, Uber is somewhat hit and miss with displaying the varied bonuses that come and go based mostly in your market, and there’s little or no info within the app on the way you’re doing towards a bonus. Below you possibly can see a clearly outlined map of the place the ‘Earnings Boost’ areas are and what occasions they’re lively from. Uber has made a number of progress on this division since final yr.
Prime Time vs Surge
The Uber app is best at serving to me make more cash during times of excessive demand. As mentioned in another article, Uber’s surge pricing maps are rather more consumer pleasant. In addition, the driving force app tells you particularly what surge fee an incoming passenger request is on earlier than you settle for it. That may allow you to make the choice to go just a little farther as a way to settle for a costlier journey. For instance, the opposite night time I obtained a 3X surge request that was outdoors the 10 minute restrict I’ve on journey requests. I accepted it because of the surge price.
I don’t “chase the surge” on Uber, which to me means I can’t drive a number of minutes to get to a surge space, since I do know it is going to be gone earlier than I get there. But I do completely use Uber’s surge maps to determine whether or not or to not keep in a specific space or maybe drive slightly bit in the direction of that space.
In distinction, I discover Lyft’s Prime Time pricing an entire thriller. I don’t know the place I ought to be with a view to benefit from a Primetime state of affairs. Even if I’m sitting smack dab in the midst of a scorching pink rectangle, I do not know if a experience request that I’m receiving goes to end in primetime pricing or not till after the experience is over.
Having stated that, the Lyft app is best at serving to me perceive the place an upcoming experience request is, permitting me to make a extra knowledgeable choice on whether or not or to not settle for it. As you possibly can see within the hooked up screenshot, it exhibits an summary map of the right way to get to that vacation spot from the place you’re. As you possibly can see within the earlier Uber screenshot speaking about surge pricing, Uber exhibits solely a tiny map of the particular location and its tackle. If you don’t know that road identify, then you haven’t any concept whether or not you’re driving in a course you need to go or not. With Lyft you recognize proper the place you’re going.
Both apps now have a vacation spot function, however in my private expertise Uber’s destination filter works and Lyft’s doesn’t – at the very least the place I reside (20 minutes from the closest scorching zone (Encinitas) and 45 minutes from the warmer zones in downtown San Diego).
Related Article: How to make $28/hour as an Uber driver in San Diego
For three+ months I might begin my shift by trying to make use of Lyft’s vacation spot function to get from Oceanside to someplace nearer to San Diego. I might do the identical when heading residence on the finish of the night time and through these months I acquired one ping by way of that filter. One.
Now once I start a shift I create a vacation spot filter on Lyft and Uber after which I stick with whichever one provides me the primary experience, which has up to now all the time been Uber. This might be a mixture of the Uber market being bigger and the way the vacation spot filter works, however it’s dangerous sufficient that I’ll cease utilizing Lyft’s filter altogether. I’m not very affected person, so I don’t all the time get rides all the best way to the vacation spot I specified, however I all the time get sufficient rides to at the least cowl my per mile value of driving residence.
One gripe I’ve concerning the Uber vacation spot filter is that it’s approach too straightforward to by accident exit the filter (no less than on the iPhone), and that’s the top of that vacation spot filter should you had no less than one journey on that filter. It will rely as 1 of the two you’re given every 24-hour interval. With Lyft I can go offline and on-line and my vacation spot filter stays lively. With Uber’s vacation spot filter, you need to make rest room stops with out going offline. But it’s nonetheless higher than Lyft’s filter, because it’s solely given me one journey in months of use.
Special Events/In App Notifications
Another factor that Uber has been doing these days is displaying upcoming particular occasions the place there may be durations of excessive demand. If you need to drive individuals house from a live performance, the Uber app shows at this time and tomorrow’s upcoming occasions instantly on the primary display of the app.
The incontrovertible fact that Uber has separate passenger and driver apps additionally helps to make you extra money – particularly when you have taken Harry’s advanced driving class and discovered concerning the “pocket strategy.” The pocket technique isn’t potential with the Lyft app until you’ve gotten a second telephone. This technique immediately impacts how a lot cash I make in a night. (If you’re not conversant in the pocket technique, take Harry’s class!)
The Lyft app has one good function that some drivers really feel enhances their security. Specifically, it exhibits them an image of the individual they’re choosing up. The Uber passenger app does have an image of the passenger, however they don’t present it to the driving force.
Keeping navigation easy can also be a security concern, as requiring a consumer to work together with their telephone an excessive amount of throughout a experience may be fairly unsafe. In this space, Uber has a robust constructive and adverse.
First, Uber has a built-in GPS that many drivers use solely, as an alternative of getting to modify to a third-party navigation app. It’s an honest navigation app with flip by flip instructions, however I don’t assume it’s anyplace close to nearly as good as Google Maps or Waze. It’s nonetheless higher than Lyft’s built-in maps, although, which consists solely of an summary of the route and no flip by flip instructions.
A built-in GPS is sort of useful to those who try to maintain issues easy, and it’s most helpful throughout Uber pool rides. In my market, Uber truly forces you to make use of the interior navigation app when you’re on a pool experience, because it needs to routinely redirect you in case you get a second journey request. (Calling it a “request” is a little bit of the misnomer, although, since Uber is now routinely accepts it for you.) When driving on a Lyft Line request, you have to be cautious to watch the appliance for extra requests, which you have to settle for after which push the button to vary your navigation vacation spot. This is considerably much less protected than the best way Uber does it in my market.
New VOIP System
One current change in Uber, although, is a security difficulty for my part. The newest model of the app has switched to utilizing random numbers for the VOIP telephone quantity used as a gateway for textual content for telephone communications with upcoming passenger. I discovered from Harry the thought of making contacts referred to as “Uber passenger” and “Lyft passenger” for the VOIP numbers they use for me. I additionally had an “Uber passengertwo” for the quantity used once I’m on a pool experience and have two passengers, or once I get a “Next Ride” request whereas nonetheless on my present experience.
This permits me to press one button and say “Text Uber passenger. (pause) Hi, this is Curtis your Uber driver. I’m on my way with an ETA of 6:46 PM. See you soon!” (I do that after getting an ETA from Waze or Google Maps.) Now since Uber makes use of random numbers, I’ve to make use of the app to textual content them. I’ve to search for a second once I don’t have to see Waze, press the Home button twice to tug up my apps, choose the Uber app, press “+” adopted by “Contact,” adopted by “Message.” Then I’ve to press the mic button on my textual content app to start out dictating. This means I’ll solely do that at a light-weight.
Despite what Uber help stated, this provides no further privateness to driver or passenger, or some other profit I can consider. It solely provides complexity. What it does do, nevertheless, is permit Uber to pay for much fewer VOIP strains. I’m positive that provides as much as hundreds of thousands of dollars a month in financial savings, however at a serious value in performance. It helps them however hurts us, so let’s do it!
One might argue that that is solely a security difficulty in case you select to textual content your passengers previous to arriving to the vacation spot. This is true, however I’ve discovered doing this an enormous profit to my passengers. As Harry factors out in his weblog, your relationship with the passenger begins the second you settle for the journey request. Sending them a useful informational textual content begins the connection on a really constructive word. I’ve additionally discovered that giving them a near-exact ETA (like I get from Waze) actually will increase the prospect that they’ll be able to go once I pull up. That, once more, will increase my revenue since I’m not ready a very long time for my passengers.
In common I discover the Uber app to be extra highly effective and feature-packed than the Lyft app. I feel it’s simpler to become profitable and simpler to understand how a lot cash you’re making with the Uber app, with the apparent exception of the tip function in Lyft. I additionally discover the built-in GPS to be a safer technique of navigation than switching to a third-party GPS. Having stated that, I personally use Waze as a result of I consider it makes me extra environment friendly than the interior GPS. I’m very upset concerning the current VOIP change, and I’m hoping they modify that again.
I’ll end by saying this: this was a comparability of the apps and doesn’t mirror my emotions concerning the corporations behind the apps. I do know many drivers favor driving for Lyft merely due to the tip button and the facility driver bonuses, and I might be proper there with them if I assumed I might get sufficient rides on Lyft in San Diego. I might surrender all the additional performance that the Uber app has for that one function, however I simply don’t assume I might get sufficient rides the place I reside if I used solely the Lyft app. Perhaps a fellow San Diego Lyft driver can inform me in any other case.
What do you assume? Which app makes you extra money? Did we miss an necessary function that you simply like, or a “feature” that you simply hate? Let us know within the feedback!
Bio: W. Curtis Preston is an IT analyst that makes a speciality of backup and restoration know-how and drives for Uber and Lyft in his spare time. You can learn extra of his work on his blog here.
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I am Harry, the proprietor and founding father of The Rideshare Guy Blog and Podcast. I was a full-time engineer however now I am a rideshare blogger! I write about my expertise driving for Uber, Lyft, and different providers and my objective is to assist drivers earn extra money by working smarter, not more durable.